Admission 2026
Bird House Access Update
In line with local authority guidance and to help safeguard our birds during the current risk of avian influenza, our Bird House will be open at selected times throughout the day.
Strict biosecurity measures remain in place, and we continue to follow all official guidance carefully to protect our animal collection.
We appreciate your understanding and continued support
Winter Opening Hours
The Tropical Butterfly House and Lottie’s Coffee Lounge may take the decision to close on Mondays, Tuesdays and Wednesdays from October until February, with the exception of school holidays.
How do we book?
Click here to book tickets for general admission, members, rainy day return passes and carers.
Once booked tickets cannot be refunded but dates can be transferred subject to giving 48 hours notice after this period an admin/ transfer fee will be charged.
When can we visit and how long can we stay?
As a small centre, the health and safety of our visitors, staff and animals is paramount. As space and car parking facilities are limited, to ensure our visitors have a safe and pleasant experience we require all visitors to book in advance online.
Can we use a promotional voucher?
Please email info@butterflyhouse.co.uk with details of your voucher.
Membership and Gift Vouchers
A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during the same pre-covid period. Members must still book online to allow us to maintain our maximum number of visitors per day.
If you have a great time when visiting why not take out a membership during your visit and we will refund the cost of your admission. This can only be done on the day of your visit.
Accessibility and Carers
An official carer will be admitted for half price when accompanying a full paying child or adult (one half price carer ticket per child or adult, normal admission charges apply to any additional carers).
Carers must be included within your booking and should provide ID from Care Home/Employer, Care Allowance Claim Letter, a Metro bus pass for disabled which states 'Plus One', an Access Card that states a ‘Plus One’ or a DWP/DLA/PIP letter that states that you are in receipt of a Carer's Allowance or the middle or highest rate of Disability Living Allowance or Personal Independence Payment.
All areas of the park are accessible apart from one pond viewing area in the tropical house. Wheelchairs are available to hire subject to a deposit and availability. We have accessible toilet facilities.
We are here to help: If you have any special requests or needs to make your visit run more smoothly, then please call or email us and we will do our utmost to accommodate.
Caring for all
Whilst visiting, we kindly ask you to respect and make space for each other, especially in indoor and enclosed areas or pathways around the park.
Please wash and sanitise your hands at regular intervals using the washing facilities protected whilst onsite. Toilets will be open at Lottie’s Coffee Lounge, Indoor Activity Centre and Outdoor Play Park.
What can I see and do when visiting?
Please see the signage for the times of our daily animal talks and displays.
There are lots of fun things to enjoy - our playparks, sandpits and splash zone are open throughout the summer and kids watch out - you’ll quake in your boots on the Dino Trail or can grab a gift in the Jungle Gift Shop! Crafts and glitter tattoos are available in our Activity centre, charges apply.
Why not purchase an animal feed bundle including live mealworms to feed our meerkats, chickens, ducks and fish, grass nuts to feed our goats, a veggie pot to feed our guinea pigs, wallabies, porcupines and goats. (please note this excludes. poultry food during avian flu restrictions).
Otter Fish Pots are a bitesize fun way to feed our otter family or treat the family to a VIP lemur feeding experience for up to 6 people – all available to add on to your booking, subject to availability.
For tractor ride times see daily signage.
It’s lovely at Lottie’s Coffee Lounge with glorious blooms and views from the outdoor patio area. Indoor and outdoor seating is available for eat-in or takeaway food and drink. Afternoon tea boxes, children’s picnic boxes and pizza deals are all available to book online.
Dine in one of our stunning new dining pods available for all visitors to enjoy or bookable for a special occasion for a small charge.
The Butterfly Cafe opens during school holidays and weekends. Weekends are seasonal.
The Big Red Bus- is open during school holidays and some seasonal weekends depending on the weather
Please see our website and social media pages for updates. If you have any questions or require help, please contact us at info@butterflyhouse.co.uk or 01909 569416
https://www.facebook.com/TropicalButterflyHouse
https://www.facebook.com/LottiesCoffeeLounge
Thank you for your continued support!
Ticket options
Bird House Access Update
In line with local authority guidance and to help safeguard our birds during the current risk of avian influenza, our Bird House will be open at selected times throughout the day.
Strict biosecurity measures remain in place, and we continue to follow all official guidance carefully to protect our animal collection.
We appreciate your understanding and continued support
Winter Opening Hours
The Tropical Butterfly House and Lottie’s Coffee Lounge may take the decision to close on Mondays, Tuesdays and Wednesdays from October until February, with the exception of school holidays.
How do we book?
Click here to book tickets for general admission, members, rainy day return passes and carers.
Once booked tickets cannot be refunded but dates can be transferred subject to giving 48 hours notice after this period an admin/ transfer fee will be charged.
When can we visit and how long can we stay?
As a small centre, the health and safety of our visitors, staff and animals is paramount. As space and car parking facilities are limited, to ensure our visitors have a safe and pleasant experience we require all visitors to book in advance online.
Can we use a promotional voucher?
Please email info@butterflyhouse.co.uk with details of your voucher.
Membership and Gift Vouchers
A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during the same pre-covid period. Members must still book online to allow us to maintain our maximum number of visitors per day.
If you have a great time when visiting why not take out a membership during your visit and we will refund the cost of your admission. This can only be done on the day of your visit.
Accessibility and Carers
An official carer will be admitted for half price when accompanying a full paying child or adult (one half price carer ticket per child or adult, normal admission charges apply to any additional carers).
Carers must be included within your booking and should provide ID from Care Home/Employer, Care Allowance Claim Letter, a Metro bus pass for disabled which states 'Plus One', an Access Card that states a ‘Plus One’ or a DWP/DLA/PIP letter that states that you are in receipt of a Carer's Allowance or the middle or highest rate of Disability Living Allowance or Personal Independence Payment.
All areas of the park are accessible apart from one pond viewing area in the tropical house. Wheelchairs are available to hire subject to a deposit and availability. We have accessible toilet facilities.
We are here to help: If you have any special requests or needs to make your visit run more smoothly, then please call or email us and we will do our utmost to accommodate.
Caring for all
Whilst visiting, we kindly ask you to respect and make space for each other, especially in indoor and enclosed areas or pathways around the park.
Please wash and sanitise your hands at regular intervals using the washing facilities protected whilst onsite. Toilets will be open at Lottie’s Coffee Lounge, Indoor Activity Centre and Outdoor Play Park.
What can I see and do when visiting?
Please see the signage for the times of our daily animal talks and displays.
There are lots of fun things to enjoy - our playparks, sandpits and splash zone are open throughout the summer and kids watch out - you’ll quake in your boots on the Dino Trail or can grab a gift in the Jungle Gift Shop! Crafts and glitter tattoos are available in our Activity centre, charges apply.
Why not purchase an animal feed bundle including live mealworms to feed our meerkats, chickens, ducks and fish, grass nuts to feed our goats, a veggie pot to feed our guinea pigs, wallabies, porcupines and goats. (please note this excludes. poultry food during avian flu restrictions).
Otter Fish Pots are a bitesize fun way to feed our otter family or treat the family to a VIP lemur feeding experience for up to 6 people – all available to add on to your booking, subject to availability.
For tractor ride times see daily signage.
It’s lovely at Lottie’s Coffee Lounge with glorious blooms and views from the outdoor patio area. Indoor and outdoor seating is available for eat-in or takeaway food and drink. Afternoon tea boxes, children’s picnic boxes and pizza deals are all available to book online.
Dine in one of our stunning new dining pods available for all visitors to enjoy or bookable for a special occasion for a small charge.
The Butterfly Cafe opens during school holidays and weekends. Weekends are seasonal.
The Big Red Bus- is open during school holidays and some seasonal weekends depending on the weather
Please see our website and social media pages for updates. If you have any questions or require help, please contact us at info@butterflyhouse.co.uk or 01909 569416
https://www.facebook.com/TropicalButterflyHouse
https://www.facebook.com/LottiesCoffeeLounge
Thank you for your continued support!
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