Tropical Butterfly House, Wildlife Conservation Park (Tropical Butterfly House Ltd)

Terms and Conditions 

These terms and conditions (“T&Cs”) together with our Privacy Policy provides you with information about the legal terms and conditions on which we sell, and you may purchase admission tickets to the Tropical Butterfly House Ltd (“Tropical Butterfly House, Wildlife Conservation Park”) and other products listed on our website, including but not limited to memberships, animal adoptions, animal experiences, gift vouchers and event tickets (“Products”).

These T&Cs will apply to any contract between us for the sale of Products to you (“Contract”). Please read these T&Cs carefully and make sure that you understand them, before ordering any Products from our website.

By completing an order on our website, you are accepting these T&Cs. If you refuse to accept these T&Cs, you will not be able to order any Products from our website.

As detailed below, we reserve the right to amend these T&Cs from time to time. Every time you wish to order our Products, please check these T&Cs to ensure you understand the terms which will apply at that time. These T&Cs were most recently updated on 16th Feb 2023.

Any reference to premises in the T&Cs means The Tropical Butterfly House, Wildlife Conservation Park (“Premises”).

1.     INFORMATION ABOUT US 

1.1  We, Tropical Butterfly House Ltd (“TBH”) (“Tropical Butterfly House, Wildlife Conservation Park”)operate the website: www.butterflyhouse.co.uk.  TBH trades as Tropical Butterfly House Ltd (“TBH”), a company registered in England and Wales under company number 08250383 and with our registered office at Tropical Butterfly House, Wildlife Conservation Park, Woodsetts Road, North Anston, Sheffield, S25 4EQ 1.2 If you have any questions or any complaints, please contact us by email: info@butterflyhouse.co.uk by telephone (01909) 569416  

2.     THE CONTRACT BETWEEN YOU AND US 

2.1 We strongly advise that you check your order and amend any errors before submitting it to us. If you wish to make any changes to your order or the information provided once you have already placed an order, please contact us on info@butterflyhouse.co.uk or call us on (01909) 569416. Please note that we cannot guarantee that we will be able to act on any request changes at this point.

2.2 By placing an order through our website, you are offering to purchase those items displayed in your shopping basket. After you place an order, you will be provided with an order reference number, which you should retain. You will then receive an e-mail from us acknowledging that your order has been sent to us for processing. However, please note that this does not mean that your order has been accepted.

2.3  We will confirm our acceptance of your order to you by sending you an email that contains your barcoded e-ticket (if you have purchased tickets to the Park), confirms the details of your order and the cost of your order and any delivery or postal charges, together with other important information (“Order Confirmation”). Once your order is complete, payment will be taken from your card at which point the Contract between us will be formed.

2.4 Please retain your Order Confirmation email in case you need to contact us about your order.

3.     NON-CANCELLATION 
Please note that once you have placed an order on our website, you are unable to cancel your order and all Products on our website are non-refundable save for in exceptional circumstances. This also applies to Products purchased at the The Tropical Butterfly house Ltd. However, if you are unhappy with any physical items or Products purchased either through our website or at the Tropical Butterfly House Ltd, you may return and obtain a refund in accordance with paragraph 16.

4.     TICKETS 

4.1 All admission tickets purchased on our website entitle you to access the Tropical Butterfly House Ltd on the date and time booked.  Tickets purchased through our website are valid for entry to the Tropical Butterfly House Ltd only on the date and time that is specifically chosen and booked.

4.2 The prices of all tickets are available on our website and may change from time to time. Please note that all ticket prices quoted on our website apply when purchasing through our website only.

4.3 For the purposes of individual ticket purchases, the following definitions which are used on our website shall apply:

(a) Adult means a person aged from 16 years old to 64 years old inclusive;

(b) Carer means a person who accompanies a Disabled person for the purpose of providing them necessary support and assistance with accessibility to the Tropical Butterfly House Ltd;

(c) Child means a person aged from 3 years old to 15 years old inclusive;

(d) Disability means a physical or mental impairment that has a substantial and long-term adverse impact on a person’s ability to do normal day to day activities within the meaning of the Equality Act 2010 and Disabled shall be construed accordingly;

(e) Group means a group of 15 or more people, including Adults, Children, Senior Citizens or Students;

(f) Infant means a child aged under 3 years old;

(h) Senior Citizen means a person aged from 65 years old;

(h) Student means a person who is in full time education and holds a valid and current identity card which shows they are a student.

4.5 Normal admission tickets or day admission gift vouchers may not be valid for entry to some Events. Please check please call either (01909 569416) or email: Info@butterflyhouse.co.uk prior to purchasing.

4.6 Discounts may apply to one or more ticket types and will be as stated on our website from time to time. If you are purchasing a discounted rate ticket (Disabled, Senior Citizen or Student) then you will be required to provide us with an accepted form of entitlement evidence at the point of entry to the Tropical Butterfly House Ltd. Senior Citizens will be required to provide photographic identification such as a passport or driving licence and Student’s will need to provide their NUS card.

4.7 To receive the discounted rate, Disabled visitors will be required to provide proof of Disability, such as a “Blue Badge” car parking permit issued by their local Council or a letter from the Department for Work and Pensions with confirmation and photographic identification. Disabled visitors will also be permitted to admit one carer at the Carers discounted rate provided that the Carer provides ID from Care Home/Employer, Care Allowance Claim Letter, Metro bus pass for disabled which states “Plus One”. Carers will only be eligible for the Carers discounted rate while providing care for a Disabled visitor visiting the The Tropical Butterfly House Ltd.

4.8 Unless visiting the park as on an educational group trip with a nursery (please contact the Education Team on education@butterflyhouse.co.uk for their pricing), children under 2 years old are permitted entry to the Tropical Butterfly House free of charge. Children aged 2 years and over will be charged admission to the park at the Child rate.

4.9 Where you have selected a specific date and timeslot to visit us when purchasing your ticket and we are subsequently unable to accommodate you on that date or timeslot for any reason other than your failure to comply with these T&Cs, we will use reasonable endeavours to agree an alternative date and/or time with you but, in the event that this proves impossible, we reserve the right to cancel your booking and provide you with a refund of the price paid to us for your ticket.

4.10 When you have received your Order Confirmation in accordance with paragraph 2.3, your e-ticket will automatically be dispatched to the email address you provided at the time of booking. Please ensure that you either print the e-ticket and bring it with you when you visit the park, or alternatively, we can scan your e-ticket on admission on your smart mobile phone.

4.11 Any tickets sent by post will be dispatched to the address specified within approximately 3 – 5 working days. We shall not be held liable for any delays in delivery once we have dispatched your tickets. It is your responsibility to ensure that the information supplied to us is accurate before making any purchase. We are only responsible for issuing tickets in accordance with the information you provide when booking.

4.12 Except as otherwise set out in these T&Cs, all tickets are non-exchangeable and non-refundable. Tickets are not permitted for resale to any third party. Any tickets which have been altered in any way will be void.

5.     PARKING AND ADMISSION 

5.1 We provide free parking for visitors to the Tropical Butterfly House Ltd. Users of our car park do so at their own risk. The Tropical Butterfly House will not accept liability for any accidents, damage or loss incurred.

5.2 Dogs must not be left in vehicles parked on site. In the event a dog, or any other animal is left in a vehicle, TBH staff will do their best to track down the owners however, if the animal appears to be in danger or distress, TBH reserves the right to contact the Police to seek further advice, and where necessary, seek authority from the Police to rescue the animal from the car.

5.3 No dogs or other pets shall be permitted entry to the Tropical Butterfly House Ltd, with the exception of guide dogs and other service/assistance dogs which are permitted in certain areas of the The Tropical Butterfly House Ltd. When visiting the Tropical Butterfly House Ltd with a service/assistance dog, please inform the Guest Experience Team on your arrival and they will advise where you can and cannot go.

Please note that Emotional Support Animals (including Emotional Support dogs) will not be permitted on the Tropical Butterfly House, Wildlife Conservation Park.

5.4 All visitors to the TBH must pay for admission, hold a valid admission ticket, voucher or membership card that must be retained at all times and submitted for inspection if required by our staff. Any person attempting to gain admission or being found inside the TBH without a valid admission ticket, voucher or membership card may be asked to leave the Premises immediately.

5.5 Admission to the Tropical Butterfly House will only be permitted up to an hour before the Tropical Butterfly Houses closing time (please check our website for our opening hours).

5.6 No guests under the age of 16 years will be admitted to the Tropical Butterfly House unless they are accompanied by an adult who is over the age of 18 years. All guests under the age of 16 must remain under the control and supervision of an adult aged 18 or over whilst on the premises.

5.7 We reserve the right in our absolute discretion to refuse entry to the Tropical Butterfly House, prohibit any future entry to the Tropical Butterfly House and escort from our Premises, any person who fails to follow the regulations set out at paragraph 9 below.

5.8 Re-entry to the Tropical Butterfly House following admission is not permitted without our consent.

6.     COVID-19

6.1 We take the risk of COVID-19 (often referred to as Coronavirus) very seriously. It is a highly infectious disease and potentially fatal. There is a risk of transmission in any environment where people come together and so in light of this, we are doing all we can to keep our visitors and employees safe by following Government guidelines, monitoring risk assessments, and putting preventative measures in place. We ask that anyone with COVID-19 symptoms or who has tested positive for COVID-19 stay at home and not visit either the Tropical Butterfly House.  However, we cannot guarantee that COVID-19 is not present on our Premises or that employees or visitors may become infected whilst onsite.

6.2 Liability 

In attending The Tropical Butterfly House Ltd you agree and accept that:

·       you are not experiencing any symptoms of COVID-19, or suspect that you have been infected with COVID-19;  

·       you have not tested positive for COVID-19 in the 10 days prior to your visit;

·       The Tropical Butterfly House Ltd is following Government guidance and has put in place preventative measures to reduce the spread of COVID-19;  

·       you will follow all directions and guidance provided by staff and set out in the signage around the site and in the important visitor information leaflet/ flyer given on entrance to the park and found on our website www.butterflyhouse.co.uk and in our terms and conditions. Failure to comply with any directions/ guidance on site shall entitle TBH to remove you from the Premises without a refund;

·       there is a risk that you may be exposed to and/or infected by COVID-19 or by others attending TBH 

·       there may be a risk you may be exposed to and /or infected by a Zoonotic disease from an infected animal.

·       you release and agree to hold The Tropical Butterfly House Ltd harmless from, and waive all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to yourself and/or property that may be caused by any act, or failure to act by TBH, or that may otherwise arise in anyway in connections with the services provided by TBH. You understand that this release discharges TBH from any liability or claim that you may have against TBH with respect to bodily harm, illness death, medical treatment, or property damage that may arise from, or in connection to, your visit to TBH or any services received from The Tropical Butterfly House Ltd. This liability waiver and release extends The Tropical Butterfly House Ltd together with all owners, directors, and employees.  

7.     PROMOTIONS/OFFERS 

7.1 Any third-party promotions are subject to the terms and conditions provided by the third party supplier and you should read these carefully, including any expiration dates which are stipulated before purchasing any tickets or other Products from our website to ensure that any voucher or discount code is valid.

7.2 Many promotions are only redeemable at the Tropical Butterfly House admission gates and cannot be used in conjunction with any other offer or discount.

7.3 We are not a party to and will not in any circumstances become involved in or liable for any third party’s terms and conditions of promotion or any dispute arising out of or in connection with them.

7.4 We reserve the right to reject any promotional voucher or discount code for any reason whatsoever.

8.     OPENING TIMES AND AVAILABILITY 

8.1 Details of our opening times throughout the calendar year are available on our website (www.butterflyhouse.co.uk). 

8.2 We always endeavour to ensure that as many exhibits and attractions are available for view or use by visitors. We may, however, without any prior notice and, save as expressly provided in these T&Cs, without refund or compensation, change the opening hours of the Tropical Butterfly House, close the Tropical Butterfly House or any part of it temporarily, remove some animals from show to the public, restrict the number of visitors having access to the Tropical Butterfly House or suspend or cancel any attraction or entertainment programme due to, without limitation, capacity, government restrictions, adverse weather conditions or the scheduling of special events, to ensure the safety, security or welfare of our animals and other attractions, our visitors, employees and representatives, or if we consider in our discretion that the circumstances so require.

8.3 We shall not be responsible or liable for any events beyond our reasonable control where we take such action described at paragraph 8.2 above and in accordance with paragraph 24.

9.     REGULATIONS 

9.1 We reserve the right in our absolute discretion to refuse entry to the park, prohibit from any future entry to the park or escort from the Premises, any person who whilst on the Premises:

(a) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner, which may provoke a breach of the peace or disrupt any of our animals;

(b) takes into the park or is found to have on their possession offensive weapons or dangerous articles;

(c) fails to follow the written or verbal healthy and safety instructions of each area or attraction at the park or behaves in a matter which may endanger the safety or that person, other visitors or animals at the Tropical Butterfly House;

(d) feeds or attempts to feed any of the animals, save for where such feeding is part of an organised event or experience for which that person has validly been admitted to the Park;

(e) appears to be under the influence of illegal drugs or other substances; or

(f) behaves in a manner, which in our opinion is or likely or is likely to affect the enjoyment of other visitors.

9.2 The climbing of or standing upon fences, barriers, walls, structures or buildings on TBH premises is strictly prohibited.

9.3 All smoking (including but not limited to cigarettes, pipes (including water pipes such as shisha and hookah pipes), cigars, herbal cigarettes and e-cigs/e-cigarettes) is strictly prohibited within the TBH, with the exception of those designated smoking areas throughout the site. 

9.4 The use of bicycles, scooters, roller skates, rollerblades, skateboards or any such other item is prohibited on the Premises and entry into the TBH with any such items of this nature will be denied, with the exception of:

(a) child ride-along equipment which is fitted with a secure adult height control handle. Where such equipment is used, the supervising adult is deemed to accept all responsibility to ensure the safe use of the equipment without causing distress, injury or nuisance to other visitors or our staff; and

(b) bicycles and other wheeled equipment used by our staff in the daily operation of their employment duties.

9.5 Balls and frisbees are not permitted except ones provided on the play areas at the TBH.

9.6 BBQ’s or open fires are not permitted anywhere onsite at the TBH

9.6 Unless specified in indoor play areas, footwear must be worn at all times when in the TBH.

9.7 Height and age restrictions (including specific clothing requirements) apply in the play areas at the TBH. All visitors must abide by the specific safety rules enforced within these locations (identified on the site map). Please refer to the safety information boards at each location for full details. We reserve the right to ask any visitors to leave the play area if they fail to follow the specific safety rules in place or behave in an inappropriate or unsafe manner.

9.8 Only persons or organisations authorised by us are permitted to sell or offer for sale any goods or services to visitors on the Premises.

10.  PHOTOGRAPHY AND CCTV

10.1 From time to time we and third parties to whom we have provided authority may take photographs and/or video recordings on the Premises, including the car parks and surrounding areas which may feature visitors. By accepting these T&Cs, you agree that we or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.

10.2 Any photographs and/or video or other image recordings which you take whilst on TBH’S premises are deemed to be for personal domestic use only. Filming and/or photography for Public Broadcast, commercial purposes, training or student projects are strictly prohibited without the express prior written agreement from The Tropical Butterfly House Ltd. 

10.3 For the avoidance of doubt, nothing in this clause 10 prevents you from uploading personal images to social media websites to share for domestic purposes only.

10.4 CCTV cameras are in operation throughout the Premises for the purpose of security and the protection of our visitors. In accordance with our licence conditions, CCTV footage is kept for 31 days before it is deleted.

11.  MEMBERS

Due to Covid 19 and capacity restrictions on park, annual pass holders are required to book their time slot online if they wish to visit the park. Availability is limited each day and booking early is highly recommended to avoid disappointment. 

11.1 Subject to Covid 19 and capacity restrictions on park (as detailed above), all memberships purchased either at the TBH or on our website entitle the member to book unlimited time slots to access to the TBH for free during normal opening times (see paragraph 8) for a period of 12 months commencing on the date that you activate your membership, or such other date as agreed between us. Please note that membership cards may not be valid for entry to certain Events. These may incur an additional charge to attend the event.  Please see paragraph 15 for further information regarding Events.

11.2 Annual pass holders are charged admission rates when visiting as part of an educational group visit. Annual passes cannot be used in conjunction with education rates.

11.3 The benefits and prices of memberships are as quoted on our website from time to time. We reserve the right to reduce or alter such benefits attached to any membership at any time.

11.4 Members shall only be permitted entry to the TBH during normal opening hours without paying the full current ticket admission price on the production of a valid membership card. Any membership cards which have been altered in any way will be void. Membership cards will remain our property at all times. An administration charge of £5.00 will be incurred for the replacement of any lost or stolen card.

11.5 We reserve the right to reject applications for membership or membership renewals at our own discretion. We also have the right to revoke your membership should you fail to comply with these T&Cs (including but not limited to inappropriate or abusive behaviour whilst on the Premises).

11.6 All memberships purchased are non-exchangeable, non-refundable and are not for resale. We are unable to make any refunds in the event of adverse weather conditions or any other unforeseeable events which are beyond our reasonable control.

12.  ADOPTIONS AND GIFT BOXES

12.1 By purchasing an animal adoption and/or a gift box, you agree to the terms set out in this paragraph 12.

12.2 The benefits and prices of our adoption packs and gift boxes are as quoted on our website from time to time. We reserve the right to reduce or alter such benefits attached to any adoption package or gift box at any time. 

12.3 When you purchase an adoption, you are purchasing a share (or multiple shares) in an adoption of your chosen animal species, not an individual animal. As such, you are adopting a whole species. No animals (individual or species) will be exclusively adopted by one individual.

12.4 Adoption does not imply ownership, nor does it create any liabilities in respect of any animal adopted.

12.5 Each adoption is for a term of 12 months. One month before the end of the initial term and every 12 month period thereafter, we will write to you giving you the option of renewing that adoption for an additional 12 month period to commence consecutively. Payment for renewals must be made in advance. At the point of each renewal, you will have the option of selecting a different species to adopt. Each 12- month term shall commence on the date specified when you applied to purchase an adoption (where practicable) or if no date is specified, the date that we process the adoption. This date will be stated on your personal certificate which you will receive with your adoption welcome pack in any event.

12.6 We reserve the right to refuse applications for adoptions at our sole discretion.

12.7 All adoption packs and gift boxes purchased are non-exchangeable, non-refundable and are not for resale.

12.8 Any complimentary admission tickets issued with your adoption pack or gift box are only valid during our standard opening times (see paragraph 8) and are not valid for admission to Events (see paragraph 15).

12.9 We do not make any guarantees that the species you have adopted will be on show or available for public viewing at the times that you visit the TBH.

12.10 Once you have purchased an adoption pack or a gift box and receive email confirmation from us of your purchase, please allow 7 – 10 days for it to arrive by post. Delivery may be longer around busy periods such as Christmas. We shall not be held liable for any delays in delivery once we have dispatched your adoption pack or gift box.

13.  ANIMAL EXPERIENCES

13.1 The contents of each animal experience and the prices are as quoted on our website from time to time. However, we reserve the right to reduce or alter the contents or programme of any animal experience at any time as detailed in paragraph 11.3 below.

13.2 Animal experiences are only valid for the specific date chosen when booking and that date stated in the Order Confirmation in accordance with paragraph 2.3.

13.3 We reserve the right to alter or reschedule any animal experience purchased with or without notice for reasons beyond our control, including but not limited to animal welfare, health and safety, enforced lock downs, government restrictions, staff shortages, adverse weather or changes to our animal or wildlife collections. If we must reschedule any animal experience, we will do our best to accommodate you on another date and time however, if we are unable to do so, we reserve the right to cancel your booking and provide you with a refund of the price paid to us for the animal experience. We cannot be held liable for any travel, accommodation or other related costs or expenses if an animal experience is rescheduled.

13.4 You must arrive to the designated area of the TBH for your animal experience at the pre-booked time. Should you arrive late, we reserve the right to cancel your animal experience without rescheduling or refund.

13.6 All animal experiences purchased are not for resale, and save as otherwise expressly provided in these T&Cs, non-exchangeable and non-refundable.

13.7 Unfortunately, some visitors will be unable to participate in some of our animal experiences (in whole or in part) due to health and safety issues, allergies, phobias, disabilities or pregnancy. If we do not deem that it is safe for you to continue with the animal experience, we will provide you with a full refund of the price paid to us.

13.8 Whilst we will endeavour to accommodate any visitor with a Disability or learning difficulty who has purchased an animal experience, this cannot always be achieved for practical and health and safety reasons. Please contact us for advice in this regard before making any purchase.

14.  GIFT VOUCHERS 

14.1 We offer different types of gift vouchers and by purchasing a gift voucher from us, you agree to the terms set out in this paragraph 14.

14.2 The table below sets out how long the various gift vouchers will be valid for and the period during which they need to be redeemed. The period of validity starts to run from the date of purchase or the date of the Order Confirmation (if purchased through the website) or if a complimentary voucher, from the date the voucher was issued by us to you.

Voucher	Valid for. . .
Membership Gift Voucher	3 months
Animal Experience Gift Voucher	6 months
Day Admission Gift Voucher	12 months
Afternoon Tea Gift Voucher	6 months
Monetary Gift Vouchers	12 months
Adoption Box Gift Voucher	12 months
Complimentary Vouchers	3 months

 

14.3 Gift vouchers cannot be exchanged for cash value and are not for resale.

14.4 If you have purchased a gift voucher on our website and have received Order Confirmation in accordance with paragraph 2.3, please allow approximately 5 - 10 working days for the gift voucher to arrive by post. Delivery may be longer around busy periods such as Christmas. We shall not be held liable for any delays in delivery once we have dispatched your gift vouchers. It is your responsibility to ensure that the information supplied to us is accurate before making any purchase. We are only responsible for issuing gift vouchers in accordance with the information you provide when booking.

14.5 Please note that afternoon tea must be booked 48 hours in advance and full payment must be taken on booking. If you have any dietary requirements, please let us know at the time of booking either over the telephone or by email (cafe@butterflyhouse.co.uk) stating the day and time of the booking and the name the booking was made under. Afternoon tea bookings are non-refundable however, they can be transferred providing the request is made more than 48 hours prior to the booking.

15.  EVENTS 

15.1 We run events throughout the year which will be advertised on our website from time to time (“Events”) and only available for a limited period of time, subject to availability. By purchasing any one of our Event tickets you agree to the terms set out in this paragraph 15. For additional terms and conditions in respect of individual Events, please refer to the relevant booking page which you are deemed to accept when making a purchase.

15.2 For the purposes of Event ticket purchases, those definitions set out at paragraph 4.3 above which are used on our website shall continue to apply.

15.3 The contents or programme of each Event and the prices are as quoted on our website from time to time. We reserve the right to reduce or alter the contents or programme of any Event at any time. Event prices are in accordance with paragraph 20 and must be paid at the time of booking in accordance with paragraph 20.6.

15.4 Event tickets are only valid for the specific time and date stated in your Order Confirmation in accordance with paragraph 2.3. We reserve the right to transfer the chosen and confirmed date to another date at any time or offer you an alternative date and will endeavour to provide you with as much notice as possible.

15.5 Once you have purchased an Event ticket and have received Order Confirmation in accordance with paragraph 2.3, please ensure that you bring your ticket with you on the date of your chosen Event (either a print out or on your smart phone).

15.6 We reserve the right to alter or reschedule any Event ticket purchased with or without notice for reasons beyond our control in accordance with paragraph 24, including but not limited to animal welfare, health and safety, staff shortages, adverse weather, lockdowns, government restrictions, visitor number restrictions or changes to our animal or wildlife collections. However, where altered, we will always endeavour to replace any purchased Event with a similar programme to that advertised and keep any changes to a minimum. Please be aware that rescheduling may occur on the same day of your Event. We cannot be held liable for any travel, accommodation or other related costs or expenses should the Event be rescheduled.

15.7 The description of each Event advertised on our Site, including the duration is only an approximate guide as to what you should expect from the programme on the day and is subject to variation. This will be dependent on various factors including but not limited to availability of staff, weather conditions, the health and wellbeing of the animals, government restrictions or other attractions advertised and current availability.

15.8 You must arrive at the TBH for the Event at the pre-booked time and date (if applicable). Should you arrive late or on the wrong day, we reserve the right to refuse your entry to the Event without rescheduling or refund.

15.9 Save as otherwise expressly provided in these T&Cs, all Event tickets purchased are non-exchangeable, non-refundable, and not for resale.

15.10 Whilst we will endeavour to accommodate any visitor with a disability or learning difficulty who has purchased an Event ticket, this cannot always be achieved for practical and health and safety reasons. Please contact us for advice in this regard before making any purchase.

16.  ONLINE PURCHASES RETURNS POILCY

16.1 This paragraph 16.1 applies to any Products that you purchase through our website only. If you are unhappy with any Product for any reason or you change your mind, you may return them to us at your own cost within 14 calendar days of receipt if you send us the proof of purchase. We will at your option, exchange the returned Products or refund you the price you paid for the Product providing the Products are returned in accordance with clause 16.2 below.

16.2 If the Item(s) were delivered to you:

(a) you must return the Product(s) to us at The Tropical Butterfly House, Wildlife Conservation Park, Woodsetts Road, North Anston, S25 4EQ as soon as reasonably practicable together with the original packaging and a copy of your Order Confirmation (received in accordance with clause 2.3), together with a brief description of the fault;

(b) you have a legal obligation to keep the Product(s) in your possession and to take reasonable care of the Product(s) while they are in your possession.

16.3 We warrant that any Products we provide to you will be provided using reasonable care and skill.

16.4 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. We are under a legal duty to supply Products that are in conformity with this Contract. These legal rights are not affected by the guarantee provided at paragraph 16.1 above, the returns policy in this paragraph 16 or these T&Cs.

17.  WARRANTY 

18.  1 By accepting these T&Cs and purchasing an order for Products on our website, you warrant that you:

(a) are at least 18 years of age;

(b) have the ability to enter into a legally binding contract;

(c) have the authority to provide us with payment instructions from a payment card or billing account; and

(d) shall not, without the The Tropical Butterfly House’s expressed authority use any of our Products for any commercial, business or resale purposes.

18.  DATA PROTECTION AND PRIVACY 

18.1 When you browse our website, register your details and order Products on our website we process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate to the best of your knowledge.

19.  OUR RIGHT TO VARY THESE T&Cs

19.1 We reserve our right to amend these T&Cs from time to time.

19.2 Every time you order Products from us, the T&Cs in force at the time of your order will apply to the Contract between you and us.

20.  PRICE OF PRODUCTS AND DELIVERY/POSTAGE CHARGES 

20.1 The prices of the Products are as quoted on our website from time to time. We take all reasonable care to ensure that the prices of Products on our website are correct but, in the event of an error in the price of Products you ordered, paragraph 20.5 will apply.

20.2 Prices for our Products may change from time to time, but, save in the event of an error to which paragraph 20.5 applies, changes will not affect any order which we have confirmed with an Order Confirmation email in accordance with paragraph 2.3.

20.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable.

20.4 The price of a Product does not include any delivery or postal charges unless otherwise stated. Where delivery or postal charges apply, they will be as quoted on our website from time to time on the relevant booking page.

20.5 It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. In this event:

(a) where the Product’s correct price is less than the price stated on our website, we will charge the lower amount; and

(b) if the Product’s correct price is higher than the price stated on our website, we will contact you by email to the email address provided at the time of placing your order as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process within a reasonable period, we will treat the order as cancelled and notify you by email.

20.6 Payment for our Products online must be made at the time of the relevant transaction using a debit card or credit card. We accept the following cards: Visa, Visa Electron, Mastercard and Maestro.

21.  DELIVERY 

21.1 This clause applies where you have ordered a Product on our website that involves delivery of Products (as defined under paragraph 17.1), including but not limited to Adoptions Packs, Gift Boxes and Gift Vouchers.

21.2 Your order will be fulfilled as set out in the Order Confirmation in accordance with paragraph 2.3, unless there is an Event Outside Our Control in accordance with paragraph 24 below. 

21.3 Delivery will be completed when we deliver the Products to the address you gave us at the time of making your order.

21.4 The Products will be your responsibility on delivery.

21.5 You will own the Products once we have received payment in full, including all applicable delivery or postal charges.

22.  INTERNATIONAL DELIVERY 

22.1 If you order Products from our website for delivery to a destination outside of the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

22.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

22.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

23.  LIABILITY 

23.1If you have followed our directions and guidence set out in our terms and conditions, Important visitor information on our booking page, website www.butterflyhouse.co.uk and leaflet handed out on entrance to the park and downloadable from our website and you have followed the safety signs and other information around the park and it is found you are not at fault, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these T&Cs or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

23.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);

(e) defective products under the Consumer Protection Act 1987;

(f) any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and

(g) any breach of the terms implied by section 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).

24.  EVENTS OUTSIDE OUR CONTROL 

24.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in paragraph 24.2.

24.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation epidemics or pandemics of infectious diseases (including amongst animals at the TBH), government restrictions, national and local lockdowns, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

24.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

25.  COMMUNICATIONS BETWEEN US 

25.1 When we refer, in these T&Cs, to “in writing”, this will include e-mail.

25.2 If you wish to contact us in writing for any reason, you can send this to us by e-mail at info@butterflyhouse.co.uk or by pre-paid post to Tropical Butterfly House, Wildlife Conservation Park, Woodsetts Road, North Anston, Sheffield, S25 4EQ. You can also contact us using our Customer Services telephone line on 01909 569416.

25.3 If we need to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

26.  OTHER IMPORTANT TERMS 

26.1 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, the recipient of your gift of a Product will have the benefit of our warranties at paragraph 17 but we and you will not need their consent to cancel or make any changes to these T&Cs.

26.2 Each of the paragraphs of these T&Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

26.3 If we fail to insist that you perform any of your obligations under these T&Cs, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

26.4 Please note that these T&Cs are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You agree that the courts of England and Wales will have non-exclusive jurisdiction.

 Our Details
TROPICAL BUTTERFLY HOUSE LIMITED
Office Address - Woodsetts Road, North Anston, Sheffield, South Yorkshire, S25 4EQ
Company Number - 08250383

Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Tropical Butterfly House Ltd and yourself.

Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations
Unfortunately we cannot issue any refunds for cancellations.

Online Booking
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

Please note that by booking you agree that if required your details will be passed onto the NHS Track and Trace following the GDPR Guidelines

Important Visitor Information to keep you safe.

 Whilst at the park please-

 Remember to…

Enjoy your day and have lots of fun!

Wash your hands thoroughly during your visit at our handwashing stations located around the park, especially before eating and drinking and after touching or feeding any animals or after contact with surfaces in animal areas.

Ensure all children and vulnerable adults are supervised by a responsible adult at all times, especially around vehicles, open ponds and whilst using the age/height appropriate play park equipment.  

Adhere to the safety information signs around the park, especially in the children’s play areas.

Use the zebra crossings and stick to the dedicated footpaths in the car park

Be aware of the tractor crossing zones and open ponds identified on the map.

Listen carefully and follow the instructions and information given by the site staff during animal talks, displays, and encounters. 

Use the disinfectant foot dips and mats around the park and on exit to clean the soles of shoes and wheels. Disinfectant sprays are also available at the kiosk and gift shop, please use these to clean wheels on entry and exit.  

Only eat and drink in designated picnic areas and park eateries.

Use the bins provided around the park.

Wear sensible/ practical footwear whislt visiting the park, we don't advise open toe shoes, high heels, or flip flops.

Wear sensible/ practical clothing taking into account the weather forecast during your visit. Please note ponchos, sun hats and sun cream are available to purchase at our gift shop.

Ensure any cuts and grazes are covered with a waterproof dressing.

Look out for water sprayers and special effects. 

Report any accidents or incidents to a member of staff and the parks Duty Manager. 

Notify a member of staff if you or anyone your group requires first aid during your visit to the park, we have trained first aiders on site who are able to assist and respond in emergencies. 

Report any escaped animals immediately to a member of staff/Duty Manager. Please do not approach or try to catch or contain an escaped animal yourself, it can be dangerous, and we have trained keepers for this. (Please note our chickens, ducks, turkeys, guinea fowl and peacocks have not escaped they are free roaming.) 

Respect our animals, staff, and each other. Disruptive, abusive, or destructive behaviour will not be tolerated, and culprits will be asked to leave the park.

Raise the alarm if you discover a fire and exit the area by the nearest fire exit, making your way to the fire assembly point identified on the map

Report lost children to a member of staff so we can reunite them with their responsible adult.

Be aware that all animal feed used by the park and available to purchase may contain nuts, shellfish and other known allergens, traces of which may be found around the park.

Speak to a Catering Manager prior to ordering food or drink if you have a food allergy or intolerance. See futher information further down. 

Take home all of your belongings!

Caution: Stepping stones are slippery when wet. There is a high risk and danger to unsupervised children and anyone with a medical condition that may affect their balance, including pregnant women. By using the stepping stones you do so at your own risk. The Tropical Butterfly House Ltd will not be held liable for any injuries or damages caused as a result of using the stepping stones.

Children and vulnerable adults must be supervised at all times while using the footbridges.

 

Remember not to….

Frighten, catch, or chase the animals or put anything into enclosures.

Try to catch any of our lovely butterflies because you can damage their wings.

Use hand gels and wipes instead of washing hands thoroughly with soap and warm water. Hand gels and wipes alone do not remove bugs or microorganisms such as E. coli O157 or Cryptosporidium parvum from dirt on hands.

Feed the animals anything other than park purchased animal food. All our animals are on special diets and some foods can be poisonous to them. Anyone caught feeding the animals anything other than park purchased animal feed will be asked to leave the park.

Put your fingers or hands into animal enclosures or tap on the glass.

Allow mouths to come into contact with animals or enclosures.

Touch any animal droppings or soiled animal bedding.

Touch sheep or goats if you are pregnant due to the risk of toxoplasmosis.

Touch or handle the terrapins as they can carry salmonella.

Run around the park or climb on walls, fences, gates, animal enclosures or pens.

Wander from the marked footpaths.

Paddle in ponds due to the dangers of open water- We have 3 open ponds in the Bird House, 1 in the Wilderness Walkthrough, 2 on the Nature Trail and 1 in the Butterfly House. These are identified on the map. Please remember children and vulnerable adults must be supervised at all times by a responsible adult.

Kiss any of the animals.

Taste or eat any of the animal feed found or sold at the park, it is not for human consumption.

Eat anything that has fallen or been dropped on the floor.

Pick or consume any of our lovely flowers, berries, or plants as some are poisonous and may cause an allergic reaction. (Please be aware that we do grow the peanut plant in our Butterfly House as it is a host plant for the Blue Morpho butterfly, however it is grown off the marked footpaths away from visitors reach.)

Use any damaged or faulty apparatus or equipment and report it immediately to the Duty Manager, so we can act efficiently to ensure that the park remains safe for everyone at all times.

Smoke (including e-cigs) or consume drugs or alcohol at the park.

Bring pets onsite. To review our Assistance Dog Policy please visit our website.

 

IMPORTANT ALLERGEN INFORMATION

If you have a food or drink allergy, please let a member of our catering team know, so we can provide you with the allergen information for our menus.

Our food and drinks are prepared in a busy kitchen and front of house serving area. Please note that we handle all known allergens, so we can’t guarantee an allergen-free environment.

Although we take the upmost care to clean after preparing all foods with known allergens, traces may still be found in our kitchen/preparation areas and transfer to other food and drink products

Therefore, we CANNOT GAURANTEE that anything ordered is 100% allergen free.

We handle the following known allergens in our kitchen and preparation areas: Peanuts, tree nuts, milk, eggs, cereals containing gluten, sesame seeds, soya, lupin, celery, mustard, fish, crustaceans, molluscs, sulphur dioxide and sulphites.